Return & Refund Policy

Our quality assurance team is detailed and will ensure that your order is loaded for delivery in perfect condition and without any damages to the packaging or items within. However, we cannot guarantee that any products will not be damaged during shipping from our warehouse to your doorstep.

EL Supplies will process refunds for goods damaged before delivery, not during or after.
Requests for refunds due to aforementioned damage can only be submitted within 7 days after the delivery date, inclusive. Requests for refunds take 1-3 business days to process for approval and may be denied.
Returns must be shipped within 14 days of receiving the product and customer is responsible for return-shipping unless otherwise stated. Partial or full refunds vary based on an inspection by our team and are subject to a 15% restocking fee.
EL Supplies has the right to decline any return and refund request that does not meet the standards and requirements necessary.
Full or partial refunds will take place after the returned order is delivered and inspected by our team.
EL Supplies will pay for the cost of shipping from the customer's address to our warehouse address IF and only if:

You received the wrong product or variant.
The item was damaged prior to delivery.

Otherwise, if you wish to return a product for any other reason you are responsible for the cost of return-shipping to EL Supplies and is subject to a 15% restocking fee.

Return Requirements:

The product is returned in its original packaging.
The product has not been used and does not show any signs of use.
All returns unless otherwise stated are subject to a 15% restocking fee
Customer is responsible for return-shipping on all returns unless otherwise stated

Pre-Order Cancellations:

Pre-Orders can be cancelled and fully refunded within 14 days after placing pre-order as long as item has not yet shipped out from our warehouse in the US upon request.
After 14 days, if the product is already in our warehouse in the US, you are subject to the storage fees incurred and the 15% restocking fee

For any return / refund requests, please email usa@elsupplies.com with your order number, details, pictures, and anything else that may apply

Great chairs for the money

A Level up Event Venue

I had a small Family event to celebrate my new Event Venue and these chairs added nothing but elegance to my event! Thanks EL Supplies!

Folding Chair Resin White - Vinyl Cushion

Thank you so much for the kind words and for sharing those beautiful photos! We're honored to have played a part in your special family event, and we're thrilled the chairs helped elevate the elegance of your venue. Wishing you all the best with your new Event Venue, we're always here for your next celebration!

Top Cake Table!

This cake table is fantastic. Every time this table is rented it screams luxury in the photo! Thank you.

Thank you so much, Mela! We're so glad to hear the GEMMA ROSE table is making a statement at your events.
Thanks for the amazing feedback and continued support!

Excellent customer service! Excellent quality, delivered directly to my door. Every call and question was answered. The quality of the chairs are great just as he promised. Thank you!

Chairs

Beautiful and elegant.

DIAMOND Clear Back Resin Chair with Free Cushion

Beautiful Sturdy Chair

I love the look of this chair, perfect detailing and the gold color is gorgeous. Sturdy and firm, it is perfect.

CHIAVARI Gold Resin Chair with Free Cushion

Gorgeous

It's absolutely gorgeous in my banquet hall, Luxxe Weddings and Events Hall in Port Richey Florida. Each crystal.is hand hung. The details are exquisite.

Thank you so much, Lagina! – We're thrilled that the GEMMA Rose 6-Foot Table adds elegance to your banquet hall at Luxxe Weddings and Events!
Each crystal is carefully hand-hung to create that exquisite look.
We appreciate your kind words and support!

AMAZING QUALITY !

Wade and team has been so amazing with the communication, shipping, and instructions on how to assemble these marvelous pieces , I have purchased many more items from El and will continue to !

Thank you so much, Lema!
We're delighted to hear that you love the CYARA Backdrop and had a great experience with our team!
Your support and kind words mean the world to us.

GREAT PRODUCT + CUSTOMER SERVICE

Excellent communication with seller and items are great - Excellent quality recommended 100%. They came very well packed and seller was happy to immediately replace a slightly torn cushion cover. Will definitely be ordering more products from here!

I love these chairs

My first time buying from EL Supplies. Wade was really nice and easy to work with. My order was a last minute order and he did everything to deliver on time. They arrived on time super happy with my purchase. Sturdy chairs and the color is perfect

CHIAVARI Black Resin Chair with Free Cushion

Thank you, Nohemi, for your wonderful review! We're thrilled to hear that you loved the Chiavari chairs and that our team could deliver them on time for your event
We are delighted to know that we made the process smooth for you.

Love it

Is beautiful

thanks

The stands are beautiful, but the shipment was very late, 3 months of waiting, at the time of purchase, it was only 1 month of waiting... :(

Quality and great service

items were packaged well and received in a reasonable amount of time. Customer service was great when I reached out to inquire about delivery time.

OLYMPIA Oval Back Barstool - Oz Barstool

Excelente

I Love it

Thank you, Sonia, for your amazing review! We're overjoyed to know that you loved the Gemma Serpentine Table. Your setup looks absolutely stunning!!

Elegant

I Love this table. It's like a puzzle.

VEGA Serpentine Dining Table - Gold with White Top

Thank you, Latonya, for your kind words! We're so glad you love the Vega Serpentine Table and appreciate its design.

Outstanding Company w/ Magnificent Customer Service & Competitive Pricing

I called this company shopping for a specific item. They were FAST and beat their competitors pricing to close the deal! This company went ABOVE & BEYOND to get this item shipped states away to accommodate our rushed ordered. At every moment they were on the phone working logistics to provide shipping or facilitate a way for me to fly out and drive the product back home. I cannot praise this company enough for their outstanding work and great business! Also, the product that arrive was High Quality! They have exceeded my expectations.

Thank you so much Whitney for the kind words. We're glad to be a part of the success of your upcoming event!

For our wedding next year

Beautiful just as pictured. Wayne was great customer service and helped me through the entire buying process !

Thank you, Kristen, for your glowing feedback! We're thrilled that the Gemma Sweetheart Table met your expectations. We are delighted to hear that the buying process was smooth for you. We wish you the best with your wedding preparations!

Sweetheart chair

I love these sets. My client loved them
Perfect addition to my collection

APHRODITE Sweetheart Throne Chair (Set of 2)

Thank you, Omosigho, for your kind words! We're so happy to hear that both you and your client loved the Aphrodite Sweetheart Throne Chairs.

Beautiful cake table

Absolutely beautiful cake table. The pictures didn't do justice. More beautiful than the picture. I will recommend others to buy. The delivery man was nice and professional.

We love it.

We had a sample from another company. But we will definitely go with El supplies. The O chair from Elsupplies is bigger and looks better. Thank you Wade for your great service.

OLYMPIA Gold Chair Stackable (Oz Chair) [ARCHIVED]

Beautiful item and they kept in touch with me constantly on the shipping, I will order from there again!

[ARCHIVED] SULIS Gold and White Backdrop

Gemma Serpentine Sweetheart Table

I LOVE the quality and style of this beautiful sweetheart table. Gabriel was very helpful and informative. He also was very responsive to my questions. Shipping cost is based on large freight but, it was well worth it. I will definitely order from El Supplies again.

Toni Bryant/Bryant Productions

Item was as advertised and great quality. It was delivered before my deadline. Gabriel was very helpful and responsive. I will definitely order from El Supplies again!!

GOLDEN

Beautiful table. Wonderful communication. Perfect transaction.

Thank you, Valerie, for your golden review! We're delighted that you had a wonderful experience with our Gemma Thaljy Cake Table and our service.

We love it.

We had a sample from another company. But we will definitely go with El supplies. The O chair from Elsupplies is bigger and looks better. Thank you Wade for your great service.

Let customers speak for us

from 57 reviews

Tressler W.

A Level up Event Venue

I had a small Family event to celebrate my new Event Venue and these chairs added nothing but elegance to my event! Thanks EL Supplies!

Folding Chair Resin White - Vinyl Cushion

04/22/2025

Mela C.

Top Cake Table!

This cake table is fantastic. Every time this table is rented it screams luxury in the photo! Thank you.

GEMMA ROSE Pattern Cake Table

04/22/2025

Anonymous

Chairs

Beautiful and elegant.

DIAMOND Clear Back Resin Chair with Free Cushion

04/14/2025

Lagina S.

Gorgeous

It's absolutely gorgeous in my banquet hall, Luxxe Weddings and Events Hall in Port Richey Florida. Each crystal.is hand hung. The details are exquisite.

GEMMA Rose 6-Foot Table

02/24/2025

Lema A.

AMAZING QUALITY !

Wade and team has been so amazing with the communication, shipping, and instructions on how to assemble these marvelous pieces , I have purchased many more items from El and will continue to !

CYARA Backdrop

01/13/2025

Nohemi M.

I love these chairs

CHIAVARI Black Resin Chair with Free Cushion

12/13/2024

Brittany H.

Quality and great service

items were packaged well and received in a reasonable amount of time. Customer service was great when I reached out to inquire about delivery time.

OLYMPIA Oval Back Barstool - Oz Barstool

11/03/2024

Sonia G.M.

Excelente

I Love it

GEMMA Serpentine Gold Dining Table

10/18/2024

Latonya W.

Elegant

I Love this table. It's like a puzzle.

VEGA Serpentine Dining Table - Gold with White Top

10/12/2024

Omosigho I.

Sweetheart chair

I love these sets. My client loved them
Perfect addition to my collection

APHRODITE Sweetheart Throne Chair (Set of 2)

06/09/2024

Itaiona B.

Gemma Serpentine Sweetheart Table

Toni Bryant/Bryant Productions

GEMMA Serpentine Gold Dining Table

04/23/2024

Dianisha H.

I love the product, delivery took a little longer but the company at the end delivered on time

I recommend these frames if you looking fo a item that make a statement .I'm a theme event planner at this worked wonderfully with my airplane theme.

FAMA Frame Panel Set

01/03/2024

Barbara P.

These Chairs are awesome!!!!

I ordered these chairs for an up coming wedding that I am planning. The theme is The Royal Wedding. Can't wait to get the gold and white serpentine table to complete the look.

SATURN Sweetheart Chair (Set of 2)

10/21/2023

Tonya K.

KLYTIE Gold Arch Frame Backdrop Set

Very nice, well made. I wish it would be little bit wider, very beautiful .

KLYTIE Gold Arch Frame Backdrop Set

10/09/2023

FRANKLIN Seneca White Cushion Dining Chair

Cynthia R.

Yes to Quality Chairs!

I absolutely love my Franklin chairs! The quality, sturdiness and the material are exactly what I had hoped for. The picture actually does little justice. This was my first purchase with EL Supplies and certainly will not be my last. It was a pleasure working with them from purchase to delivery. Their service is unmatched! I'm looking forward to buying more items in anticipation of launching my party rental business.

FRANKLIN Seneca White Cushion Dining Chair

10/09/2023